Satisfaction Guarantee

Ordered the wrong size? Prefer another product? Don't worry you have up to 10 days to request any change!

HOW TO REQUEST AN EXCHANGE:

1. Please complete the following form: www.castellamare.co/exchange 

2. Follow the instructions you receive by email.

NOTICE: Due to quality control, there are no exchanges or returns in the 10K and 14K Solid Gold, and .925 Sterling Silver editions.

- Please return your products with the original labels intact as well as its individual packing.


- Please remember you have up to 10 days to return your package to our warehouse to be eligible for an exchange without any cost. After this period, additional fees may apply.

- Once we receive your package, we will proceed to check if the goods come in perfect conditions along with its original labels. Please allow 7 business days for this process to be done and for you to receive an email with the new tracking number and details about your new items. This shipping is free of charge. (Limited to 1 shipment per customer per order. In case you need more shipments we will let you know the fee).

* In case that the goods you return come in bad conditions, used or without labels, we will let you know and will ask you to pay for the shipping costs back to your address, and no refund will be done.

If any doubts please don't hesitate to contact us at exchange@castellamare.it

 

HOW TO REQUEST A REFUND:

If any product you receive does not satisfy you, don't worry! Remember you have up to 10 days to return it and ask for a full refund.

1. Please complete the following form: www.castellamare.co/returns 

2. Follow the instructions you receive by email.

NOTICE: Due to quality control, there are no exchanges or returns in the 10K and 14K Solid Gold, and .925 Sterling Silver editions.

- Please return your products with the original labels intact as well as its individual packing.


- Please remember you have up to 10 days to return your package to our warehouse to be eligible for Refund. After this period, additional fees may apply.

- Once we receive your package, we will proceed to check if the goods come in perfect conditions along with its original labels. Please allow 10 business days for this process to be done and for you to receive an email with the details about your refund.

a) If your payment was made by Credit or Debit Card please allow 2 to 30 business days for the refund to be reflected in your Balance. (This delay depends on your bank's time process, some may take more days than others).

b) If you made your payment through PayPal, your refund might be reflected in no more than 10 business days in your account.

* In case that the goods you return come in bad conditions, used or without labels, we will let you know and will ask you to pay for the shipping costs back to your address, and no refund will be done.

If any doubts please don't hesitate to contact us at satisfaction@castellamare.com

 

Bracelet & Swim Trunk Size Chart
HOW TO MEASURE YOUR WRIST

Using a tailor's tape or a piece of thread and a ruler. Wrap it around your wrist in order to know your exact size (the exact size of the wrist in the picture is 18.5 cm).

Example: If your wrist measures 19 cms (7.5 in), you should order:

Note: Not all bracelets come in sizes, some are one-sized only. If the size selector is not available for an specific bracelet, it means, the product comes in one size only.

SIZE
WRIST SIZE
S
17 - 18 cms / 6.7 - 7 in
18 - 19 cms / 7.1 - 7.4 in
L
19 - 20 cms / 7.5 - 7.8 in
XL
20 - 21 cms / 7.9 - 8.3 in


Castellamare Handmade